All posts tagged TQM

The process decision program chart (PDPC) is a tool for contingency planning. It begins by listing the steps in a particular activity. It then lists what could go wrong at each step and finally it lists the counter measures for things that can go wrong.


Sometimes it is drawn in the flow chart format below.


Cp is Process Capability Ratio, it tells us if a process is capable (at least 1 or greater). For six sigma the Cp value must be 2 or greater. It estimates what the process is capable of producing if the process mean were to be centered between the specification limits. It assumes process output is approximately normally distributed. Cpk is Process Capability Index, it estimates what the process is capable of producing, considering that the process mean may not be centered between the specification limits. Below is a video explaining the two.   You can download another video explaining what Cp/Cpk, Standard deviation and Mean are here: https://www.youtube.com/watch?v=TZRWWZuww4M

This is an example of an Affinity Diagram, one of the Seven Management Tools, for illustration purposes only.

Fluid Engage all-hands (June 22-24, 2009) - Affinity diagram from brainstorm










Courtesy fluidproject.org

At the link below is a nice short video explaining the “Plan-Do-Check-Act” (PDCA) cycle from Deming. It’s only 60 secs long and it sums up what PDCA is very nicely.


The QR code below can also be used on your phone to take you to the video.

I found a better explanation for Pareto charts then the one in the notes. I’ll go through it in the next lecture but you’re welcome to study the explanation in the pdf linked to below (Courtesy ASQ)

Pareto Diagram

The video explaining it can be found here

This is a better example of a deployment flowchart then in the powerpoint slides. It shows how people and groups relate to the process and to one another.


Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes.[1]

TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations.

TQM http://en.wikipedia.org/wiki/Total_quality_management

Process Improvement: https://en.wikipedia.org/wiki/Continual_improvement_process

This two videos will hopefully illustrate the purpose and benefits of Total Quality Management